by Alberto Nothnagel
Publisher: Smashwords 2016
Number of pages: 103
Basic Communication is about the fundamentals of communication within business. It deals with the differences between communication, presentation and negotiation, the ground-rules for each and then with elements within each discipline.
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by MTD Training - BookBoon
In this book you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the abusive person through to the calculated person, you'll learn skills to deal with all conflict situations.
by Scott McLean - University of Minnesota Libraries
Students are provided ample opportunity to engage with the concepts, vocabulary and models covered in the text, including role-playing exercises, journal writings, case studies, small-group activities, games, and self-assessment activities.
by Eric Garner - BookBoon
Whether you are giving a presentation to an important client, selling an idea to your board of senior executives, or making a farewell speech to a retiring colleague, this book will help you come across as someone who is knowledgeable and skilled.
by John Kline - Air University Press
Using practical examples from classroom, corporate, and family/counseling settings, this handbook teaches theoretically-based and acknowledged techniques -- thoughts, attitudes, and skills -- necessary for becoming a better listener.