Working the Phones
by Jamie Woodcock
Publisher: Pluto Press 2016
ISBN-13: 9781786800145
Number of pages: 209
Description:
Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical wellbeing of the workers.
Download or read it online for free here:
Download link
(multiple formats)
Similar books
Thinking Skills: Using Your Brain in the Information Ageby Eric Garner - BookBoon
This book will cover all kinds of thinking skills and will make you see that your brain is the most powerful organ you possess. It is the tool that can help you perform better in your job, better in your team and better in your organization.
(11953 views)
Lightships and Lighthousesby Frederick A. Talbot - J. B. Lippincott Co.
This volume is not a history of lightships and lighthouses; neither is it a technical treatise. Rather my object has been to relate how the difficulties have been overcome by the builders in their efforts to mark some terrible danger-spots ...
(9387 views)
Capture. Deliver. Excel. Applying the Principles of Business Writingby Ilja van Roon - Lucid Communication
This book aims to improve your writing skills by teaching you how to use the principles of business writing. These principles - focus, purpose, meaning, substance, structure, clarity and humility - have been derived from the author's experiences.
(18730 views)
Pistol and Revolver Shootingby A. L. A. Himmelwright - Outing Publishing Company
The object of this volume is to supply practical information on pistol and revolver shooting. The author has attempted to treat the subject in a clear and concise manner, to give sound advice and elementary instruction to beginners.
(10014 views)