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Working the Phones by Jamie Woodcock

Large book cover: Working the Phones

Working the Phones
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Publisher: Pluto Press
ISBN-13: 9781786800145
Number of pages: 209

Description:
Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical wellbeing of the workers.

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