Dealing with Conflict and Complaints
by MTD Training
Publisher: BookBoon 2010
Number of pages: 56
In this textbook you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated person, you'll learn the communication and soft skills to deal with all situations where conflict arises.
Home page url
Download or read it online for free here:
by Melissa Contreras - Bookboon
Business leaders inspire others to take positive action in their ventures. This book aims to help you improve the way you relate to others in order to cultivate a reputation as a reliable partner, trustworthy boss, or credible business professional.
by John Kline - Air University Press
Using practical examples from classroom, corporate, and family/counseling settings, this handbook teaches theoretically-based and acknowledged techniques -- thoughts, attitudes, and skills -- necessary for becoming a better listener.
by Apex Leadership Ltd - Bookboon
What we say, how we say it, how we listen, the questions we ask, our actions and movement are all the stuff of interpersonal communication. Too often taken for granted, yet mastery of these skills can help you to stand-out in the workplace.
by Arina Nikitina - BookBoon
The book offers sound advice on how to avoid common public speaking mistakes. It also offers sound advice on how to avoid speaking mistakes that even experienced speakers sometimes make, and tips on how to master the art of storytelling.