Obtaining and Retaining Customers
by Andrew Whalley
Publisher: Bookboon 2013
Number of pages: 130
At the heart of this book is the belief that to survive and prosper in today's competitive environment, irrespective of the type of business concerned, a focus on the needs of the customers is paramount -- if customer don't get what they want, they go elsewhere and with the contemporary digital environment, going elsewhere has never been easier to do.
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by Jan Flamend - BookBoon
In this book you will find numerous answers to this question: What should I do in front of a customer? Even the most experienced sales person is not always sure if he is doing the right thing. In these training programs they learn to really do it.
by Frank Atkinson - BookBoon
The biggest obstacles to closing are fear of rejection by the salesperson and fear of making a mistake by the buyer. This short book gives good practical advice on how to close more sales confidently and at the right time.
by MTD Training - BookBoon
If you've been in sales for any length of time then you've most likely heard the objections in sales more than once. This textbook will cover some of the techniques and strategies that you can use to overcome these objections.
by Kimberly Richmond - Saylor Foundation
Teaches students about the proven process of selling. It teaches students how to apply the tenets of selling to how to sell themselves and get the job they want, with the same process professional sales people learn on their own selling skills.