Logo

Working the Phones by Jamie Woodcock

Large book cover: Working the Phones

Working the Phones
by

Publisher: Pluto Press
ISBN-13: 9781786800145
Number of pages: 209

Description:
Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical wellbeing of the workers.

Home page url

Download or read it online for free here:
Download link
(multiple formats)

Similar books

Book cover: How the Other Half Dies: The Real Reasons for World HungerHow the Other Half Dies: The Real Reasons for World Hunger
by - Penguin
Malnutrition and starvation are not the result of over-population, of poor climate or lack of cultivatable land. The reason why hunger exists on such a vast scale is because world food supplies are controlled by the rich for the wealthy consumer.
(6395 views)
Book cover: Spanking: Questions and answers about disciplinary violenceSpanking: Questions and answers about disciplinary violence
by
This book is a gift to the millions of young people who are yet to become parents. A gift also and especially to every child yet to be born whose parents will have had the good fortune to read it. Children should never be beaten.
(9172 views)
Book cover: Endangered: Your Child in a Hostile WorldEndangered: Your Child in a Hostile World
by - The Plough Publishing House
A book for everyone who cares about parenting children, 'Endangered: Your Child in a Hostile World' will renew your confidence that no matter how great the odds, the love we give children is still the most decisive factor.
(8852 views)
Book cover: Optical IllusionsOptical Illusions
- Wikipedia
An optical illusion is characterized by visually perceived images that differ from objective reality. The information gathered by the eye is processed in the brain to give a perception that does not tally with a physical measurement of the source.
(5853 views)